planet hollywood resort casino in las vegas

Found that the washrooms were less than clean (dead cockroach in men's handicap stall). Was told the we could go nearby to their sister hotel (Paris) and use their pool. Why in the heat and demand? No explanation. Resort fee ($52.50/night) - explained to cover w-fi, gym and pool.

However, was really ticked off with the following. The toilet would keep running on occasion and the faucet taps are not properly tigthened into position with the ring collar under the sink. The rooms were quiet and clean, although we had to follow up to make sure that our rooms were cleaned daily. I tried to change rooms the front desk clerk hung up on me and on the 2nd call she told me that there were no rooms available, I spoke with the supervisor, and she changed the room but I had to stand in the long checkout line again to get another keyįor all the marketing hype and the cost we were quite disappointed. Customer service after check out was extremely difficult to talk to I was hung up onĢx in an attempt to pay the 40.00 charge for the resort fee.Ħ. The hotel charges a 38.00/per day Resort Fee for internet and gym accessĥ. The hot water faucet was broken the entire unit turned as a result the hot water could not be turned off completely.Ĥ. The bathroom toilet is VERY low to the floor it is the equivalent of going in the woods and your face is almost in the toilet when you flush it. The Valet is friendly but very slow and you cannot request your car from your room, you have to leave your room and request it in personģ. The hotel, valet area, and hallways smell of heavy cigarette smokeĢ. Wish anyone luck staying at this joint!!!ġ. I literally can't make this up!!! All I have to say is there are better choices. Seven Star is a joke and not worth it! Trust me! The best part is I am a Seven Star, which you would figure would give you an edge-in theory of course. * Drink lady on the casino floor was cussing and saying how customers are 'cheap' and 'don't tip'. *Now have a phantom $28.10 charge on our card after checked out? * Last day, just before check out, we finally find a housekeeping staff, who gave us towels and soaps-2 hours before check out. Got someone from their call center in the Philippines. * Room was never serviced by housekeeping. * Go to the gift shop and the cashier just hands a bag and says: 'Here. * Check-in staff at the Diamond/Seven Star lounge seemed uninterested. Staff was very unprofessional, unfriendly, and was very unresponsive to say the least. Just stayed at Planet Hollywood and we might as well slept on the street.

Planet hollywood resort casino in las vegas